Old Navy in Wayne, NJ Open now

Reviews about Old Navy

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  January 30, 2020, by Pilar Cortegoso
  It is Saturday morning and i am standing in a random line in the middle of the floor ar your old navy store i wayne nj. There is zero organization or management here. I was upstairs but the line is too long so i come downstairs to a row of registera that there is no one working nor ia there a sign posted directing your customers. I see people putting things down and walking out. I make my way to the "random line" where there were two of your employees ringing people up. As i stand in line one of your employees sees i have a big bag in my hand and an even bigger bag of new stuff to purchase she asks me if i have a return i answered yes and she directed me to the upstairs register. I said i will come back during week to return and will make my purchase today. I asked her whats going on here there is no direction here she said im sorry and shrugged. When it was my turn the one employee turns and walks away. So i asked the the young lady employee why did the other employee leave she said i dont know she is the manager.. all i have to say is wow!! Thats manager should have stepped up and taken care of me and the other customers in line. Her job should have been to make this experience better and make sure there would be a next time i would want tk shop here. No wonder the store is a mess. There is no management. I am a manager and would not allow my employees to treat my customers this way. I would expect my employees to use there listening skills and take ownership of each situation. Heads up old navy the manager u had working at your store today between 10-11:30 needs to be retrained or seperated from payroll. Talk about lack of leadership and down right laziness. Horrible experience!!! I will be sure to copy and paste this into YELP.